Cancellation policy

Subscription Policy

Every VENORIA order, whatever the product and whatever the quantity (Buy 1, Buy 1 Get 1 Free, Buy 2 Get 2 Free, Buy 3 Get 3 Free, or any other offer), automatically starts a subscription for 1 bottle. After your first order, each refill is 1 bottle at $29.95 plus $4.95 shipping, plus any applicable tax, charged to your payment method until you cancel. The refill price and schedule are shown at checkout and in your order confirmation.

Cancel any time

You can cancel at any time. Log in to your account or email hello@shopvenoria.com. Cancelling stops all future refills. You can also edit your delivery date or update your payment method the same way.

What each refill is

Every refill is 1 bottle, no matter how many bottles were in your first order. Your first order ships when you check out. Your first refill is charged on the schedule shown at checkout (every 28 or 30 days, depending on the product), and on that schedule after that.

Reminder email before every refill

We email you 3 days before each refill. In that email you can edit your subscription or cancel before you are charged. If you edit or cancel before the refill date, you are not charged for that refill.

Refunds on refills

• A refill that has not shipped yet can be cancelled. Email hello@shopvenoria.com with your order number and we will cancel it and your subscription and refund that charge in full.
• A refill that has already shipped cannot be cancelled and is not eligible for a full refund. We refund 50% of its product price ($14.98 of the $29.95) on request. Shipping is not refunded.
• Full refunds are available on first orders only, under the 60-day guarantee in our Refund Policy.

Price changes

If the price of your subscription changes, we will email you before the new price applies to your next refill, so you can change or cancel first.

Questions about your subscription? Email hello@shopvenoria.com.