Refund policy

Refund Policy

60-day satisfaction guarantee: your first order

If you are not happy with your first order, contact us within 60 days of delivery at hello@shopvenoria.com and we will refund the full product price of that order, whatever quantity you bought. Shipping costs are not refunded.

Your first order is the only order eligible for a full refund.

How to request a refund

Email hello@shopvenoria.com with your order number. We confirm within 2 business days. Approved refunds go back to your original payment method within 5-10 business days.

Subscription refills

Every VENORIA order, whatever the product and whatever the quantity (Buy 1, Buy 1 Get 1 Free, Buy 2 Get 2 Free, Buy 3 Get 3 Free, or any other offer), automatically starts a subscription for 1 bottle. After your first order, each refill is 1 bottle at $29.95 plus $4.95 shipping, plus any applicable tax, charged to your payment method until you cancel. The refill price and schedule are shown at checkout and in your order confirmation.

You can cancel your subscription at any time by logging in to your account or by emailing hello@shopvenoria.com. Cancelling stops all future refills.

  • Refill not shipped yet: email us with your order number and we will cancel the refill and your subscription and refund that charge in full.
  • Refill already shipped: it cannot be cancelled, and we do not offer a full refund on it. We refund 50% of the product price of that refill ($14.98 of the $29.95) if you request it. Shipping is not refunded.

We email you 3 days before each refill so you can edit or cancel before you are charged. If you cancel before the refill date, you are not charged.

Cancelling your first order

You can cancel your first order for a full refund before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, and the 60-day guarantee above applies.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email hello@shopvenoria.com within 7 days of delivery with your order number and a photo, and we will send a replacement at no cost.

Questions? Reach us at hello@shopvenoria.com.